After placing an order, you will receive a confirmation email from Seel, which includes a built-in cancellation link. Clicking on the link will cancel the order, and the Insurance premium will be automatically refunded (refunded via the original payment method).
FAQ
Orders & Payments
Where are you guys?
We’re located in Los Angeles, California, USA
Do I need an EPA certificate to buy refrigerant?
You don’t need an EPA certificate to buy
Can you deliver to places like California or New York?
Yes, we ship nationwide.
What are payment methods?
We support PayPal, credit card,debit card.
Do you support cash on delivery?
Not supported.
Is the price negotiable?
The product page displays prices for different quantities.If you need to purchase in bulk, you can fill out the form on this page or contact our staff directly by phone. We are happy to assist you.
Do you have a military discount?
Yes, we offer discounts for military personnel. Please contact our customer service staff for details.
Request W9 forms
If you require it, please contact our customer service staff.
How do I change or cancel an order?
You can contact our customer service or leave a message to cancel or change your order. If a tracking number has already been generated (and will be sent to you via email), the order cannot be changed or cancelled.
Shipping & Delivery
How do I track my order?
We will send you the tracking number via email. You can check the progress on our website, or by visiting the FedEx or UPS website.
How long does shipping take?
| Stage | Retail Orders (FedEx / UPS) | Wholesale Orders (Truck Freight) |
|---|---|---|
| Warehouse Handling | Within 24 hours (Mon–Thu) | 2–3 business days (freight scheduling required) |
| Carrier Pickup | FedEx / UPS daily collection | Based on truck appointment availability |
| Transit Time | 1–7 business days | 2–10 business days |
| Delivery Confirmation | Email tracking notification | POD documentation available upon request |
For more details, please see the page.
What couriers are used?
We use UPS or Fedex, for customers who purchase in bulk, we will deliver by truck
Can I pick up my order myself?
Currently, self-pickup service is only available to wholesale customers. Please contact our staff if you are interested.
What if my order is delayed?
If you find any delays in the delivery process, please contact our customer service and we will follow up for you. If the courier company loses your package, we will resend it or issue a refund.
Return and Exchange
Under what circumstances can I return the goods?
We only allow returns if there are quality issues with the goods. Please see here for our detailed return and exchange policy.
How do I send the goods back?
1. Please ensure the goods are in their original packaging and retain the yellow cardboard box;
2. After confirming with our customer service staff that a return is possible, we will provide a return slip and detailed instructions.
Worry-Free Purchase
Shipping Caveat
If you purchased Worry-Free Purchase with your order, you can easily report an issue to Seel via the Seel Resolution Center.
What should I do if my order arrived damaged?
If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.
What should I do if my order was stolen after delivery?
If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.
What should I do if my order was lost during delivery?
If you purchased Worry-Free Purchase with your order, you can report a loss 30 days after placing your order of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.
How long do I have to report a shipping issue?
If you purchased Worry-Free Purchase with your order, you have 7 days from the date of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after your order has shipped.
When will I receive my Worry-Free Purchase payout?
If your shipping issue has been accepted, then it will be dependent on your method of payout:
Direct Deposit: 1-3 business days following return acceptance
PayPal Transfer: 1 hour following return acceptance
Venmo Transfer: 1 hour following return acceptance
Can I change my order after it is placed?
Rewards
How do I earn points and level up?
Earn points by completing orders or referring friends. See the page for details.
How I use my membership points
You can find the Rewards section in My Account where you can redeem coupons with your points, or you can redeem them directly during the checkout process.