Shipping & Delivery Information
Ontapcold provides fast, safe, and compliant delivery for refrigerant products across the U.S. Learn how your orders are processed, shipped, and tracked — whether you’re a retail or wholesale customer.
- Order Processing Flow
Every order follows a clear processing timeline from checkout to delivery. Processing time and carrier assignment vary depending on whether it’s a retail or wholesale order.
Order Received
Automatic confirmation email sent.
Packaging & Pickup
FedEx/UPS daily or scheduled freight pickup.
Delivery
To your address or commercial dock.
Processing Time by Order Type
| Stage | Retail Orders (FedEx / UPS) | Wholesale Orders (Truck Freight) |
|---|---|---|
| Warehouse Handling | Within 24 hours (Mon–Thu) | 2–3 business days (freight scheduling required) |
| Carrier Pickup | FedEx / UPS daily collection | Based on truck appointment availability |
| Transit Time | 1–7 business days | 2–10 business days |
| Delivery Confirmation | Email tracking notification | POD documentation available upon request |
- Shipping Methods
1. Retail Orders (FedEx / UPS Ground)
Retail orders are shipped via FedEx or UPS Ground Service. This option is ideal for smaller quantities and single-cylinder purchases.
- Warehouse handling: within 24 hours after order confirmation.
- Estimated delivery: 1–7 business days.
- No signature required for residential deliveries.
- Tracking numbers are provided via email.
2. Wholesale & Commercial Orders (Truck Freight)
Bulk and pallet-size refrigerant orders ship through our Freight / Truck Delivery partners. Scheduling and coordination are handled directly to ensure on-time truck dispatch.
- Warehouse preparation: 2–3 business days before pickup.
- Delivery appointments arranged with receiving location in advance.
- Commercial dock or forklift required for unloading.
- Transit time: typically 3–10 business days.
- Proof of Delivery (POD) available upon request.
- Tracking & Notifications
Once your order ships, Ontapcold will send a detailed email with tracking or freight information. Carriers update their systems within 24–48 hours after pickup.
- Retail Orders: Track via FedEx or UPS website using your provided tracking number.
- Wholesale Orders: Logistics team sends Bill of Lading (BOL) and Proof of Delivery (POD) documentation upon request.
- If you do not receive tracking information within 48 hours after your estimated shipping window, please contact our support team.